Maintenance Mastery (MxM) – Modern Maintenance Communication

Maintenance Mastery (MxM) – Modern Maintenance Communication

$149.00

The Maintenance Mastery (MxM) Modern Maintenance Communications course is a four-module, 4-hour accredited and interactive human factors training program that challenges aviation maintenance technicians and managers to understand the crucial relationships between communications, leadership, and trust, and how they are crucial in establishing a ”just culture” in the maintenance environment. The course starts with a refresher on the basics of effective communications and the barriers that could impede communications on every task, every job, and during shift handovers. Lesson 2 examines the basic tenants of leadership, leading oneself, and influencing others. Lesson 3 explores the different generations that exist in today’s workforce and the communications and leadership challenges/opportunities they bring. We wrap up the course by examining the important relationship between trust, communications, and leadership and how they are crucial to establishing a “just culture” in the maintenance environment.

SKU: ELEARNING-MXMMMC

Description

The Maintenance Mastery (MxM) Modern Maintenance Communications course is a four-module, 4-hour accredited and interactive human factors training program that challenges aviation maintenance technicians and managers to understand the crucial relationships between communications, leadership, and trust, and how they are crucial in establishing a ”just culture” in the maintenance environment. The course starts with a refresher on the basics of effective communications and the barriers that could impede communications on every task, every job, and during shift handovers. Lesson 2 examines the basic tenants of leadership, leading oneself, and influencing others. Lesson 3 explores the different generations that exist in today’s workforce and the communications and leadership challenges/opportunities they bring. We wrap up the course by examining the important relationship between trust, communications, and leadership and how they are crucial to establishing a “just culture” in the maintenance environment.

 

Program Contents:

  • Front Matter. This section contains an introduction, some brief user instructions, and your included downloadable workbook.  
  • Prioritizing Safety and Airworthiness in Communications. One of the main goals of communication in our line of work is improving team Situational Awareness. To that end, this lesson focuses on the most important elements of communication that are particular to work in an aviation hangar and on the flight line.
  • The Most Important Kind of Leadership is Peer-to-Peer. No offense to official supervisors, etc. but in our experience, leadership is most effective when it comes organically from the team. Learn more about peer leadership, some of the challenges leaders face, and the importance of networking.
  • Cross-Generational Opportunities and Challenges in the Modern Workplace. There are now four separate and widely varied generations in the modern workplace. Even more challenging, the four generations place emphasis on much different priorities and values, workplace expectations and behaviors, and communication styles. This lesson explores those differences with an emphasis on communication and conflict resolution.
  • Communications, Leadership, Trust, and the “Just Culture.” The final lesson in this course uses everything we’ve covered so far to chart a path from applying personal communication and leadership abilities through improving trust among the team and in the organization where a just culture can be formed.
  • Wrap Up. This section contains some concluding thoughts, the final quiz (which requires a passing score of at least 80%), and your certificate for IA refresher credit. Thanks for taking our course!

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