Modern Maintenance Communication

Modern Maintenance Communication


Being an aircraft maintenance technician means being a part of a team. And for teams to function in our fast-paced critical profession, we need to be able to communicate effectively. This course teaches aviation maintenance technicians, supervisors, and managers barrier-breaking communication strategies, tenants of leadership within various roles, and the multitude of differences between the values, goals, and communication styles of the four different generations in today’s workforce.


Program Contents

The Modern Maintenance Communications course is a four-module, 4-hour accredited and interactive human factors training program that challenges aviation maintenance technicians and managers to understand the crucial relationships between communications, leadership, and trust, and how they are crucial in establishing a ”just culture” in the maintenance environment. The course starts with a refresher on the basics of effective communications and the barriers that could impede communications on every task, every job, and during shift handovers. Lesson 2 examines the basic tenants of leadership, leading oneself, and influencing others. Lesson 3 explores the different generations that exist in today’s workforce and the communications and leadership challenges/opportunities they bring. We wrap up the course by examining the important relationship between trust, communications, and leadership and how they are crucial to establishing a “just culture” in the maintenance environment.



Screenshots from the eLearning

  • Prioritizing Safety and Airworthiness in Communications – One of the main goals of communication in our line of work is improving team Situational Awareness. To that end, this lesson focuses on the most important elements of communication that are particular to work in an aviation hangar and on the flight line.
  • The Most Important Kind of Leadership is Peer-to-Peer – No offense to official supervisors, etc. but in our experience, leadership is most effective when it comes organically from the team. Learn more about peer leadership, some of the challenges leaders face, and the importance of networking.
  • Cross-Generational Opportunities and Challenges in the Modern Workplace – There are now four separate and widely varied generations in the modern workplace. Even more challenging, the four generations place emphasis on much different priorities and values, workplace expectations and behaviors, and communication styles. This lesson explores those differences with an emphasis on communication and conflict resolution.
  • Communications, Leadership, Trust, and the “Just Culture” – The final lesson in this course uses everything we’ve covered so far to chart a path from applying personal communication and leadership abilities through improving trust among the team and in the organization where a just culture can be formed.


  • Prioritize safety in future communications by focusing on the most critical and time sensitive subjects.
  • Learn how to be a leader from within your working group, by harnessing the organic growth that comes from internal unofficial leadership.
  • Improve your communication reach by learning the differences in communication styles between the four generations that are currently in the work force and how to utilize each one.
  • Apply all these skills to build your own leadership role, promote trust within your organization, and move toward a “just culture.”
  • Earn four hours of credit for Human Factors training and IA Refresher training from the FAA under 14 CFR Part 65.93(a)(4). FAA course acceptance number C-IND-IM-191007-K-012-001(b).


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